Password and account access
Request a one-time reset link. It expires after 30 minutes and can be used only once.
Reset passwordHelp centre
How can we help?
Get help with access, a bank connection or your data. Never send us a password or full bank credentials.
Contact MONVELOP support
Use the support form or your email app to contact the MONVELOP team.
Support email
support@monvelop.comWe do not promise a fixed response time yet, but security and account-access reports are prioritized.
Bank connection
Tell us which bank you selected, the approximate time and the screen where the connection stopped. Do not send bank login credentials.
Bank connection guideTransaction or budget issue
Include what you expected, what happened and a screenshot with personal financial details hidden.
Security concern
If you suspect unauthorized access, change your password, disconnect bank access where possible and contact us immediately.
Delete your account and data
If you can sign in, delete your account directly in Account settings. Email is only a fallback for people who cannot access their account.
- 1Sign in, open Account settings and select “Delete account and data”.
- 2Type DELETE and confirm. Your profile, budgets and connected bank data will be removed.
- 3If you cannot sign in, email support@monvelop.com with the subject “MONVELOP account deletion request”.
- 4For an email request, state the account email to delete. Never include passwords, a full account number or card data. We may ask you to verify ownership.
- 5After verification, we will delete or anonymize account, bank-connection, transaction and budgeting data unless retention is required for security, legal obligations or claims.
- 6You will receive confirmation when the request has been completed.
Privacy requests
Use the same contact address to request access, correction, portability, restriction or objection. Describe the request clearly and allow us to verify your identity.